Privacy Policy

Our privacy policy (the “Privacy Policy”) explains the information we collect, how we use and share it, how to manage your privacy controls and your rights in connection with our websites and the related mobile applications and services (collectively, the “Services”). Please also read our Terms of Service which sets out the terms governing the Services.

Unless indicated otherwise, this Privacy Policy does not apply to third party products or services or the practices of companies that we do not own or control, including other companies you might interact with on or through the Services.

Questions or comments about this Privacy Policy may be submitted by email to [email protected]

Account, Profile, Activity, and Use Information

We collect basic account information such as your name, email address, date of birth, gender, username and password that helps secure and provide you with access to our Services.

Profile, activity and use information is collected about you when you turn Start Monitoring on or choose to upload a picture, activity or otherwise use the Services.

We use your contact information so we can respond to your support requests and comments.

Location Information

We collect and process location information when you sign up for certain subscription tiers and use the Services. We do not track your device location while you are not using Smart Monitor. Location data will be sent as part of a text message, phone call, email or any combination of these to provide services for the subscription tier and will be stored as part of your data on our secure cloud and can be accessed by you on our secure user portal.

Contact Information

Smart Monitor provides a fee-based service (at our sole discretion) in which Smart Monitor attempts to initiate contact with the contacts you have listed on the app via phone call, text message, email or any combination of these based on user settings.

Connected Devices and Apps

Smart Monitor collects information from devices and apps you connect to Smart Monitor Applications. For example, you may connect your Apple watch or Samsung smartwatch Smart Monitor and information from these devices and apps will be accessed by Smart Monitor Applications.

Health Information

Smart Monitor may collect or infer health information. Certain health information such as heart rate, motion, other information such as videos and/or images may be inferred from various sources such as accelerometer, gyroscope, heart rate sensors, audio and video sensors. Before you start using the Services, you will be asked to provide consent to the collection, use and storage of such information. You may choose to use certain features of our Application that will allow you to input information with respect to your health such as symptoms, share images and/or videos, allergies and information about the medications you take such as name, dosage etc.

Technical Information and Log Files

We collect information from your browser, computer, or mobile device, which provide us with technical information when you access or use the Services. This technical information includes device and network information, geolocation information (to use as part of text message, email and/or phone call notifications) log files and analytics information.

The Services use log files. The information stored in those files includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is used to analyze trends, administer, protect and secure the Services, track member movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses may be linked to session IDs and device identifiers.

How Smart Monitor Uses Information

Smart Monitor uses the information we collect and receive as described below:

To provide the Services

We use the information we collect and receive to provide the Services, including:

  • Motion tracking and notifications
  • Heart rate tracking and notifications
  • Requests for Help with the push of a button
  • Access to your data on a secure portal
  • To improve our Services

    We also use the information we collect to analyze, develop and improve the Services. The aggregate anonymous database of all users’ data may be used for product development and enhancement and to further research. Your non-personally identifiable data will greatly aid in understanding the causes, factors and progression of various chronic conditions.

    To communicate with you

    We use the information we collect to provide support in response to your requests and comments.

    We may also use the information we collect to market and promote the Services, activities and events on Smart Monitor, and other commercial products or services. This includes marketing and push communications, where you have not opted out of receiving such messages and notifications.

    To process your subscription

    We use the information we collect to process your subscription.

    In addition to the above, we use your information as needed to run our business and provide the Services, and where required for legal purposes

    How We Protect Information

    We take several measures to safeguard the collection, transmission and storage of the data we collect. We employ reasonable protections for your information that are appropriate to its sensitivity. The Services use industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information and credit card numbers. Smart Monitor engages providers that are industry leaders in online security, including Services verification, to strengthen the security of our Services. The Services are registered with site identification authorities so that your browser can confirm Smart Monitor’s identity before any personal information is sent. In addition, Smart Monitor’s secure servers protect this information using advanced firewall technology.

    Privacy Policy Information

    Smart Monitor reserves the right to modify this Privacy Policy at any time. Please review it occasionally. If Smart Monitor makes changes to this Privacy Policy, the updated Privacy Policy will be posted on the Services in a timely manner and, if we make material changes, we will provide a prominent notice.